Privacy Policy

Overview

Procedure Pros ("we," "us," or "our") operates the website procedure-pros.com (the "Site") and sells digital HSE compliance packages to contractors and businesses. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our Site or making a purchase, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

• Order information: When you make a purchase, we collect your name, email address, billing address, and payment details. Payment card data is processed directly by Shopify Payments and Stripe — we never store your full card number.
• Email sign-ups: If you download our free OSHA guide or subscribe to our mailing list, we collect your email address and, where provided, your name and company.
• Contact inquiries: Any information you voluntarily submit through contact forms.

Information Collected Automatically

• Log and device data: IP address, browser type, device type, referring URL, pages visited, and timestamps — collected automatically when you visit our Site.
• Cookies: We and our service providers use cookies and similar tracking technologies to maintain session state, remember cart contents, and analyze site traffic. See the Cookies section below for details.

How We Use Your Information

• Process and fulfill your orders, including delivering digital downloads
• Send order confirmations, receipts, and download links
• Send marketing emails about new programs and updates — only where you have opted in or where permitted by applicable law
• Respond to customer service inquiries
• Improve our Site, products, and services
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent fraud

Sharing Your Information

We do not sell your personal information. We share it only with service providers necessary to operate our business:

• Shopify Inc.: Our e-commerce platform and payment processor. Shopify's privacy policy governs data processed on their infrastructure. See shopify.com/legal/privacy.
• Stripe: Payment processing. See stripe.com/privacy.
• Email marketing providers: We may use Shopify Email or similar platforms to send marketing communications to subscribers.
• Analytics providers: We may use tools such as Google Analytics to understand site traffic and usage patterns.

We may also disclose your information where required by law, court order, or to protect the rights and safety of Procedure Pros or others.

Cookies

Our Site uses cookies for the following purposes:

• Essential cookies: Required for the shopping cart, checkout process, and site security. These cannot be disabled without affecting site functionality.
• Analytics cookies: Help us understand how visitors use the Site so we can improve it.
• Marketing cookies: Track visits across websites for advertising purposes, only where you have consented.

You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use parts of the Site.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. Order data is typically retained for a minimum of seven years for accounting purposes. You may request deletion of marketing data at any time.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly
• Data portability: Request your data in a commonly used format where applicable

To exercise any of these rights, contact us using the information below.

Third-Party Links

Our Site may contain links to third-party websites (such as ISNetworld®, Avetta®, or Veriforce®). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Children's Privacy

Our Site is intended for business use by adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: